Comments on: Ryan’s and Ross’s retail revelations http://www.rossrubin.com/outofthebox/2007/03/12/ryans-and-rosss-retail-revelations/ Commentary on the post-digital device market by Ross Rubin Sun, 18 Jul 2010 01:46:58 -0700 http://wordpress.org/?v=2.8.4 hourly 1 By: Ross Rubin http://www.rossrubin.com/outofthebox/2007/03/12/ryans-and-rosss-retail-revelations/comment-page-1/#comment-363 Ross Rubin Mon, 12 Mar 2007 17:27:37 +0000 http://www.rossrubin.com/outofthebox/2007/03/12/ryans-and-rosss-retail-revelations/#comment-363 Probably the most notorious was selling "new" Macs to unsuspecting customers that had been, uh, "burned in" for a couple of months on salespeople's desks. (Hey, at least they ate their own dog food.) The Macs were wiped down with a household cleanser and put back in their original boxes. Also, on at least one occasion, bothersome customers had their motherboards "arced", i.e., shorted so that there was no chance of their functioning after a payment dispute. I never participated in the former and wouldn't have even known how to do the latter. The head of the service department thought of me as "the software guy," that is, I knew more about Mac OS than how to install it. Probably the most notorious was selling “new” Macs to unsuspecting customers that had been, uh, “burned in” for a couple of months on salespeople’s desks. (Hey, at least they ate their own dog food.) The Macs were wiped down with a household cleanser and put back in their original boxes.

Also, on at least one occasion, bothersome customers had their motherboards “arced”, i.e., shorted so that there was no chance of their functioning after a payment dispute.

I never participated in the former and wouldn’t have even known how to do the latter. The head of the service department thought of me as “the software guy,” that is, I knew more about Mac OS than how to install it.

]]> By: Ryan Block http://www.rossrubin.com/outofthebox/2007/03/12/ryans-and-rosss-retail-revelations/comment-page-1/#comment-362 Ryan Block Mon, 12 Mar 2007 16:22:56 +0000 http://www.rossrubin.com/outofthebox/2007/03/12/ryans-and-rosss-retail-revelations/#comment-362 You can't just leave us hanging like that. We want to hear of these indiscretions! You can’t just leave us hanging like that. We want to hear of these indiscretions!

]]>